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  • How long are the sessions?
    A typical therapy session lasts about 50 minutes. If you are seen for a medication evaluation your sessions may last 15-45 minutes. Everyone's needs are different so certainly discuss what you can expect with your provider.
  • How does billing work?
    When you set up your initial appointment you will be required to enter your credit card information into our secure client portal. We send the claim to your insurance company the day after your session for processing. The insurance then lets us know the amount you are responsible for (copay or deductible) and your card on file is then charged. If we do indeed know the amount you owe your card is usually charged within a couple days of your session. If you have any questions or concerns about billing please contact owner Kelly Smedley.
  • What if I need to cancel my appointment?
    You should reach out to your provider directly if you need to cancel or reschedule your appointment. Per our policy, cancelations within 24 hours of your session will incur a $60 fee. The fee is waived for inclement weather.
  • What if I have an urgent issue?
    We are a private practice and our providers each have their own schedules (we aren't a clinic setting). We do not have a separate admin staff or a receptionist who answers calls. Our providers strive to respond to emails and calls within 24 hours but sometimes this isn't possible. If you have an urgent issue and your provider isn't available or it's after hours or the weekend, we ask you to call one of the following options: Alliance Health Crisis Response 24-Hour Crisis Hotline: (800) 510-9132 HopeLine Suicide Prevention Hotline: (919) 231-4525 Postpartum Support International HelpLine: 800-944-4773
  • Can I text my provider?
    We prefer you reach out to your provider via email or phone. This helps establish healthy boundaries in the provider/client relationship.
  • What if I need a refill of my medication?
    Refill requests should be made with at least three business days' notice and made directly with your prescriber. Your provider makes every effort during your medication management visits to ensure you have enough medications until your next session.
  • Do you only see mothers?
    No! We also see adults struggling with depression, anxiety, confidence, adjustment issues, life transitions, and general stress. Not sure we can fit your needs? Just ask when you inquire and we will let you know. Our goal is for you to get help so if we aren't the right fit we will give you names of other trusted providers.
  • What insurances are you in network with?
    Aetna, Ambetter, BlueCross/BlueShield (not Blue Value or Blue Home), Cigna/Evernorth, Medcost, and United/Optum.
  • Waypoint Tips for a Successful Experience
    We are so happy you chose Waypoint for your path to healing! To ensure a positive experience for you we wanted to share a few common FAQs and reminders. Waypoint Tips for a Successful Experience: Our providers reserve your appointment time specifically for you. In the event you need to cancel or reschedule, we require at least 24 hours notice. Failure to give a 24 hour notice will result in a $60 charge to your card on file. We do understand life happens so as a courtesy we waive this fee for the first occurrence. For scheduling changes please contact your provider directly via email or the messaging feature in the client portal. If you are more than 10 minutes late for your session your provider may ask you to reschedule. It is imperative you notify us of any insurance changes or changes to your payment method immediately. Accounts carrying a balance of funds owed risk cancellation of future appointments. Email with any updates. Please avoid scheduling two providers on the same day (for example a therapist and a nurse practitioner) as insurance typically doesn’t cover two same day services and you risk getting billed for the service not covered. For medication refills please allow 3 business days for your provider to send in your prescription. You can notify your provider via the messaging feature in the client portal. For safety and privacy, our entrance has a door code. This code is sent in your appointment reminder email/text and is subject to change occasionally. We love getting feedback from our clients and are here to answer any of your questions. Please feel free to share your experience with me ( or our Owner & Founder Kelly Smedley ( Thank you!
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