Frequently Asked Questions
Whether you are new to receiving mental health care or you've received help in the past, every practice is different. Below are some answers about how our team operates.
How long are sessions?
A typical therapy session lasts about 50 minutes. If you are seen for a medication evaluation your sessions may last 15-45 minutes. Everyone's needs are different so certainly discuss what you can expect with your provider.
How does billing work?
When you set up your initial appointment you will be required to enter your credit card information into our secure client portal. We send the claim to your insurance company the day after your session for processing. The insurance then lets us know the amount you are responsible for (copay or deductible) and your card on file is then charged. If we do indeed know the amount you owe your card is usually charged within a couple days of your session. If you have any questions or concerns about billing please contact owner Kelly Smedley.
What if I need to cancel my appointment?
You should reach out to your provider directly if you need to cancel or reschedule your appointment. Per our policy, cancelations within 24 hours of your session will incur a $60 fee. The fee is waived for inclement weather.
What if I have an urgent issue?
We are a private practice and our providers each have their own schedules (we aren't a clinic setting). We do not have a separate admin staff or a receptionist who answers calls. Our providers strive to respond to emails and calls within 24 hours but sometimes this isn't possible. If you have an urgent issue and your provider isn't available or it's after hours or the weekend, we ask you to call one of the following options:
Alliance Health Crisis Response 24-Hour Crisis Hotline: (800) 510-9132
HopeLine Suicide Prevention Hotline: (919) 231-4525
Postpartum Support International HelpLine: 800-944-4773
Can I text my provider?
We prefer you reach out to your provider via email or phone. This helps establish healthy boundaries in the provider/client relationship.
What if I need a refill of my medication?
Refill requests should be made with at least three business days' notice and made directly with your prescriber. Your provider makes every effort during your medication management visits to ensure you have enough medications until your next session.
Do you only see mothers?
No! We also see women and men struggling with depression, anxiety, confidence, adjustment issues, life transitions, and general stress. Not sure we can fit your needs? Just ask when you inquire and we will let you know. Our goal is for you to get help so if we aren't the right fit we will give you names of other trusted providers.